terms and Conditions

 
 

These terms and conditions (“Terms”) apply if you want to purchase products or make event or tour bookings from us or use our website (the “Site”). These Terms should be read alongside, and are in addition to, our Privacy Policy.

 

Please read these Terms carefully before using the Site or purchasing products from us and print and keep a copy of them for your reference. We may change the content of the Site from time to time, including the terms of use. By using the Site (by whatever means or device) you agree that you have read, understood and accept these Terms (as amended from time to time). If you do not agree to be bound by these Terms, you may not use or access this Site or place an order with us.

About us

In these Terms, references to “we” or “us” are to Glenrinnes Distillery Limited (also referring to products or experiences branded under the “Eight Lands” brand name), a company incorporated in Scotland (registered numberSC543737) whose registered office is at Glenrinnes Lodge, Dufftown, Keith, AB55 4BS, UK). Our registered VAT number is GB 275669942.

Terms of Sale

Contract creation

The placing of an order on our Site does not constitute a contract. Order acceptance and the contract between you and us will only be formed on the despatch to you of the product(s) ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions set out in the “Cancellations and Refunds” section below. For the avoidance of doubt, a contract is not formed at the point in time that payment has been taken from you by Glenrinnes Distillery nor at the point when you receive an email from us acknowledging receipt of your order.

Non-acceptance of an order may be a result of one of the following:

·       The product(s) you ordered being unavailable from stock

·       Our inability to obtain authorisation for your payment

·       Our inability to verify that you are aged over 18

·       The identification of a pricing or product description error

 Prices

All prices are quoted in pounds sterling, and may be per bottle or per item, as marked. The prices include UK duty and VAT, unless otherwise specified. Any delivery charges are additional, unless otherwise specified.

Although we endeavour to ensure that all pricing information on our Site is accurate, occasionally an error may occur and products may be incorrectly priced. In the event that a product you have ordered is listed at an incorrect price we will contact you by telephone or email before despatching your products asking you to confirm if you still wish to proceed with your order at the correct price or cancel your order. If you do not confirm that you wish to proceed with the order within seven days of the date of our email, we will consider this is a withdrawal of your order.

Where a particular bottle or item is part of a pre-selected set with a general discount applied, the discounted price is relative to the non-discounted prices for the constituent bottles and/or items.

We reserve the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes or import tariffs (including but not limited to the imposition of any new or replacement duty or tariff by the WTO or any other competent authority domestic or international) or other market conditions. We also reserve the right to terminate any special offer at any time, without notice.

Availability

All products and services are subject to availability.

Delivery

All deliveries are sent by courier. For UK deliveries please allow 3-5 working days from clearance of funds. For international deliveries please contact our office for further information. Delivery charges are calculated by destination.

Unfortunately, due to customs laws relating to posted goods, we cannot deliver to the following countries:

Afghanistan, Angola, Benin, Brazil, Canada, Cape Verde, Cost Rica, Cuba, Guam, Guyana, Iran, Jamaica, Kuwait, Liberia, Maldives, Marshall Islands, Mauritania, Mexico, Moldova, Mongolia, Morocco, Nauru, Nicaragua, Nigeria, Northern Mariana Islands, Pakistan, Paraguay, Peru, Philippines, Qatar, St Vincent & The Grenadines, Saudi Arabia, Sudan, Suriname, Syria, United Arab Emirates, United States of America, Virgin Islands, Wake Island, Yemen.

Tax and duties

The addressee may be liable for excise fees/customs duty if the value/proportion of alcohol sent exceeds the country limit. It is the purchaser’s responsibility to check this before ordering. Glenrinnes Distillery Limited shall not be liable for any of these fees and will not issue refunds on purchases not delivered due to non-payment of customs fees. All purchases and postage charges within the EU are subject to VAT. Please contact your customs department should you require any further information.

Our deliveries are normally made by third party carriers and may require a signature. If you are out, the delivery driver may be able to leave your order for you in accordance with the instructions that you gave us when you placed your order, for example, in a safe place or to a neighbouring address and if this is not possible, a card will be posted through your letterbox with instructions on how to arrange re-delivery. You should keep your delivery note and all packaging and should notify us immediately if any of the order is missing or damaged.

Cancellations and Refunds

We hope that you are happy with your purchase. However, if you feel it necessary to return an item because it is faulty or different to that which you have ordered, we aim to make the return process as simple as possible. We must be notified of damaged or faulty goods within two days of delivery. We will refund you using the method of payment used to make the purchase. Goods must be returned unopened, sealed and in the original packaging. Glenrinnes Distillery Limited will refund accepted returns within 30 days of you notifying us about the return. The postage of the return is the responsibility of the purchaser. Liability for loss or damage during transit of goods being returned is the responsibility of the purchaser.

Security

All transactions and related information including credit card details are sent and received through a third party provider: Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify including this Site. For more information visit https://www.shopify.com/security/pci-compliant. If you have any questions about any aspect of Site security please contact at operations@glenrinnesdistillery.com.

Re-sale

Products purchased from the Site are for the customer's own use only (which may include their use as gifts for third parties). Bottles may not be re-sold or otherwise used for commercial purposes. If you would like to discuss corporate or commercial opportunities, please contact us on 01340 820859 or operations@glenrinnesdistillery.com.

Age Restrictions

It is against the law for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor or for any person over the age of 18 to buy or attempt to buy intoxicating liquor for any person under the age of 18. Glenrinnes Distillery is committed to upholding its legal and social obligations as a retailer of intoxicating liquor. By placing an order, you confirm that you and the recipient of the wine are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order, they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the order.

We may validate name, address, age and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these terms and conditions you consent to such checks being made. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information. This is done only to confirm your identity. A credit card check is not performed and your credit rating will be unaffected. If we cannot verify your age using this method we will contact you to ask for a driving licence number (or other evidence) in order to proceed with the order. 

Fraud and Crime Prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

Liability

Please note that the images of the products on our website are for illustrative purposes only. Although we use our best efforts to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflect the colour of the products. The products you purchase may vary slightly from those images.

You have certain legal rights in respect of any products or services you purchase from us, including that such products are of satisfactory quality and that services are provided with reasonable care and skill. You have certain legal remedies if we breach these rights. Nothing in these Terms is intended to affect or limit these legal rights or other rights to which you may also be entitled, for example to damages. For more information about your legal rights please contact your local Citizens Advice Service or Trading Standards Service.

Our liability for any losses, damage or costs you suffer as a result of us failing to comply with these Terms is strictly limited to any losses, damage or costs which are a foreseeable consequence of such failure. Loss, damage or a cost is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen.

We are not responsible for any delay in, or failure of, performance of our obligations under these Terms arising from any event which is outside of our control (for example, an act of God, governmental act, war, fire, adverse weather conditions including snow, flood or storm, explosion or civil commotion, failure of a third party (other than our sub-contractors) or in information technology or telecommunications services, or industrial action). In the event of a significant delay or failure, we will contact you and take reasonable steps to minimise the effect of the delay or failure. If you are unhappy with a delay which affects your order, you may cancel the order and receive a refund for any products you have paid for but not received by contacting us. If you subsequently receive your order after cancelling it and getting a refund, you must let us know and allow us to collect the products you have received.

We will not be liable to you or to any third party for any loss, damage or costs which arise as a result of:

·       Your failure to lift, transport, store or otherwise handle any product in an appropriate and safe manner; or

·       Any spillages or breakages involving one or more of our products, unless such loss, damage or cost arises as a result of our negligence or one of our products being faulty or defective.

Nothing in these Terms shall affect our liability for death or personal injury arising from our negligence, for fraud, or any other liability which cannot be excluded or limited under applicable law.

Tours and Events

We encourage responsible drinking. By buying and using a ticket for an event (including a tour or tasting at Glenrinnes Distillery), you accept that:

·       there is strictly no admittance to anyone under 18 years old, including babes in arms and pushchairs. We reserve the right to ask for photographic identification with proof of age;

·       strictly no containers holding spirits, mixed or otherwise, can be removed from the premises;

·       there is no smoking allowed within the venue;

·       you may be photographed, filmed and sound recorded for broadcast or publication;

·       the venue and organisers shall not be liable for any loss, injury or damage within the premises;

·       attendees will be liable for the full commercial cost of any products or equipment lost or damaged as a result of their individual actions whilst on-site;

·       should this ticket be re-sold or transferred for profit or commercial gain by anyone other than Glenrinnes Distillery Limited, it will become voidable and the holder may be refused entry to, or ejected from, the venue.

Glenrinnes Distillery Limited reserves the right in combination with any other statements or directives which may be shown on the ticket or displayed in their premises to:

·       alter the composition of the event, talks or demonstrations without being obliged to refund monies or exchange tickets;

·       refuse the use of any form of audio or visual equipment;

·       conduct security searches to ensure the safety of attendees;

·       refuse admission or expel any person whose conduct renders such a course necessary.

Tour bookings, changes and cancellations

If the event is cancelled, postponed or other material changes are made (such as a change of the venue), we will notify you as soon as reasonably practicable. The original tickets that you have purchased will remain valid for the revised event (except for in the case of cancellation) unless otherwise advised. However, should you be unable to attend the revised event or in the case that an event is cancelled, we will offer you the option to attend an alternative event or a refund of the face value of the tickets. 

Tickets are valid only for the date and time booked. If you are unable to attend the event you have booked, please contact us immediately. Please note that we may not be able to refund you if you cancel less than 5 working days before the date of the event. No-show bookings are non-refundable and you will not be able to rebook for a different date. To cancel your place at an event or change the date/time please call 01340 820859 or email events@eight-lands.com.  

Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. Glenrinnes Distillery Limited shall not be liable to you for any loss of enjoyment or wasted expenditure.

Contact us

If you have any questions regarding orders or any general enquiries please do let us know by:

·       Entering the relevant details on the Contact Us page

·       Emailing operations@glenrinnesdistillery.com  

·       Calling Glenrinnes Distillery on 01340 820859

·       Writing to us at: Glenrinnes Distillery, Glenrinnes, Keith, AB55 4DB

Use of the Site

To comply with licensing and other legislation, the Site is only available to those aged 18 years and over. By using the Site, you agree that you are aged 18 or over. If you are not, you must not use the Site. We may ask you to enter your date of birth before making any purchases.

You agree to use the Site only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else's use and enjoyment of the Site.

Access to the Site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on the Site without notice.

You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your Internet connection are aware of these Terms and that they comply with them.

Your account

Some areas of the Site may require you to register an account with us in order to use the services or purchase products. By registering you agree that the personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects. You shall not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person's username, password or other account information. If any information provided by you is untrue, inaccurate, not current or incomplete or if we suspect that any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of the Site or your account.

Intellectual Property Rights

All present and future copyright, design rights, unregistered designs, database rights, registered and unregistered trade marks (including the Glenrinnes Distillery and Eight Lands trade marks) and any other present and future intellectual property rights and rights in the nature of intellectual property rights existing in and to the Site including content published on them such as text, graphics, logos, banners, images, buttons, underlying source code and software, are owned by us or the applicable licensor. Nothing in these Terms shall be construed as an assignment to you of any such intellectual property rights.

Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without our express written permission) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

Permission is granted to electronically copy, and to print in hard copy, portions of the Site for the sole purpose of placing an order with us or using the Site as a shopping or event booking resource. 

Privacy and data protection

We process information about you in accordance with our Privacy Policy. By using the Site you consent to such processing and you warrant that all data provided by you is accurate.

Liability

We have taken all reasonable care in the preparation of the content of the Sites. However, to the extent permitted by applicable law, we do not make any representations, warranties or terms of any kind in respect of the Site or its content (including, without limitation, its accuracy or any views or comments made). Access to and use of the Site and content on the Site is entirely at your own risk. We accept no liability for viruses or other device contaminants. You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading content from the Site.

We expressly exclude, to the fullest extent permitted by law, all liability of Glenrinnes Distillery Limited, its directors, employees and other representatives, howsoever arising, for any loss or damage suffered as a result of your (i) use of, or inability to use, the Site; or (ii) use of or reliance on any content displayed on the Site.

Information transmitted via the Site will pass over public telecommunication networks. We make no representation or warranty that the operation of the Site will be uninterrupted or error free and we will not be liable to you if for any reason the Site is unavailable at any time or for any period or if there are any errors. 

The Site may include links to websites and/or services owned and/or operated by third parties. These are provided for your convenience only. We are not responsible for and do not give any warranties or make any representations regarding any such websites and/or services, their content or your use of them.

Nothing in this section shall affect our liability for death or personal injury arising from our negligence, our liability for fraud, or any other liability which cannot be excluded or limited under applicable law.

This section does not:

·       Apply to our obligations under the Terms of Sale - please see the "Liability" section in the Terms of Sale for details of our liability to you in respect of the Terms of Sale; or

·       Affect your legal rights as a consumer in respect of any of our products or services (for example, if any of our products do not match the description given to them on the Site). For more information about your legal rights, please contact your local Citizens Advice Service or Trading Standards Service.

Termination

We reserve the right to suspend your use of the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms.

General

Amendments to these Terms

We may update or amend these Terms from time to time to comply with law or to meet our changing business requirements by amending this page without notice to you. You are expected to check this page from time to time to take notice of any changes made. Such changes will be effective as soon as they are posted on the Site. By continuing to use the Site or purchasing products or services from us, you agree to be bound by the terms of these updates and amendments.

Other important terms

These Terms are governed by the laws of England and the English courts shall have jurisdiction over any disputes arising under or in relation to them and any contract made under them. If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of the Terms remain in full force and effect.

Only you and we are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

We may freely transfer or assign any portion of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any portion of your rights or delegate your obligations under these Terms without our prior written consent.

These Terms and the Privacy Policy set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms does not constitute a waiver by us of that right.

 

Last updated: May 2019